The Real Shed Company is a Trading Name of Phoenix Garden Buildings Limited.
Phoenix Garden Buildings Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites or our services, then you can be assured that it will only be used in accordance with this privacy statement.
Phoenix Garden Buildings Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was updated on the 1st December 2015.
What we collect
We may collect the following information:
- Website visitor information
- Enquiry, quotation and order details, which will include
- Your name and address
- Contact information including phone numbers and email address
- Other information necessary for processing orders, or complaints (We will advise where necessary)
- Job applicants and current and former employees’ details.
- Demographic information such as postcode, preferences and interests
This data will be held in accordance with our internal security policy and the law.
We will never collect sensitive information about you without your agreement. You have a right to ask for any information which we are holding on you. We will delete information or correct any inaccuracies for no charge as soon as you make a request.
Data will only be released to third parties (e.g., the police) on request where there is a legal requirement for us to do so.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Process your enquiry, quotation, or complaint. Process and manage your order.
- Performance of a contract with the customer
- Internal record keeping.
- Comply with existing legal obligations.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Website Visitor information
When someone visits one of our websites (www.phoenixsheds.co.uk/www.therealshedcompany.com) we use Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to understand things like the number of visitors to the websites, and the various parts visited. This information is only processed in a way to monitor website performance and no information is used for
additional targeted marketing uses. Where personally identifiable information is collected, we will request permission first and would explain what we would intend to do with it.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its
operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our websites may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for any purpose, you may change your mind at any time by writing to or emailing us at email@example.com
- We do not record any incoming phone calls.
Any e mail sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with our office policy. E mail monitoring and blocking software may be used. Please be aware of your responsibility to ensure any e mails sent to us are within the bounds of the
With any requested information, call backs or quotation requests that are submitted to us, we will only use the information supplied to us to deal with that inquiry or request.
When we receive a complaint or service request, we will only use any personal information collected to process the complaint and to check on the level of service we provide.
People who use Phoenix Garden Buildings Services
For us to provide a requested service, we must hold the details of these requests and the customers. This is a contractual obligation however we will only ask for the information necessary for the performance of the contract and will only use the details for this purpose.
We will retain information relating to customers’ orders to enable us to provide any appropriate related services such as supplying spares or additional coatings etc, or warranty requests.
If you make a purchase from us, your card information is collected by our third-party payment processors who specialise in the secure capture and processing of credit/debit card transactions.
We do not retain any card details, and only retain the information required for our financial accounting/bookkeeping purposes.
Job applicants, current and former employees
Where individuals apply to work at Phoenix Garden buildings ltd, we will only use the information supplied to process their application and for no other purpose. It is necessary for us to collect and use this information as part of our recruitment process before offering individuals an employment contract.
Upon employment we will compile a file relating to their employment. This information will be kept secure and only used for purposes relevant to that person’s employment.
Once an employee’s employment has ended, we will only retain the individuals file for a period of three years, after this we will retain an employment summary of individuals, employment dates and reasons for leaving.
Who has access to your information?
We will not sell or rent your information to third parties.
For the purposes of performing a contract we have agreed with you, we may pass information to third
party service providers such as sales agents, subcontractors.
We may pass your information to government or regulatory bodies where a legal obligation arises.
Under the data protection law, you have rights including,
The right of access, you have the right to ask us for copies of your personal information.
Your right to rectification, you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure, you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing, you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing, you have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability, you have the right to ask that we transfer the personal information you gave us to another organisation, or to you in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Our contact details are:
Phoenix Garden Buildings ltd, Unit 4B Ferrybridge Business Park, Fishergate, Knottingley, WF11 8NA
If you believe that any information, we are holding on you is incorrect or incomplete, please write to the above address or email us at firstname.lastname@example.org as soon as possible.
We will promptly correct any information found to be incorrect.
Images - Please note images from this website and our brochure are subject to copyright and appropriate legal action will be taken if used without our express permission.