Shipping & Delivery Policy

At The Real Shed Company, we’re pleased to offer free delivery to most UK mainland postcodes on our garden buildings and garden products.

Delivery arrangements, lead times and charges vary depending on the product you order and where you live. Please see the information below for full details.

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Phoenix Garden Buildings – Delivery & Installation

All Phoenix Garden Buildings include free delivery and installation to Zone 1, please see below.

This includes:

  • Classic Potting Sheds
  • Sunstore Potting Shed
  • Hi-Pex Sunstore Potting Shed
  • Rutland Potting Shed
  • Wentbridge Potting House
  • Darrington Potting House
  • All Hardwick Apex and Pent Models
  • All Superior Apex and Pent Models
  • Corner Sheds
  • Traditional Sheds
  • All Richmond Garden Room Models
  • Ketton Summerhouse
  • Stamford Summerhouse
  • Uppingham Summerhouse
  • Buckingham Corner Summerhouse

Current Lead Times

8–14 weeks for delivery and installation of all the above Garden Buildings.

Please see the delivery zones below to check whether your postcode is eligible for free delivery and installation or whether a surcharge applies.

Zone 1 – Free Delivery & Installation

WF, DL, DH, LA, BD, HG, TS, FY, PR, BB, HX, LS, YO, L, WN, BL, OL, HD, HU, WA, M, SK, S, DN, CH, CW, ST, DE, NG, LN, TF, WV, WS, B, PE, HR, DY, WR, CV, NN, CB, CF, NP, GL, OX, MK, SG, CO, SN, LU, AL, EN, RH, ME, WD, NW, N, E, IG, RM, CR, SM, UB, HA

Zone 2 – Delivery Unavailable

TD, NE, SR, LL, SY, LD, BS, BA, SP, BH, SO, PO, BN, NR, LE, BF, WC, EC, TW, SW, SE, DA, TN, GU, RG, AB, BT, CA, CT, SA, TA, EX, DT, TQ, PL, TR, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA, PH, ZE, SL, HP, BR, SS, CM

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Delivery & Installation Information for All Garden Buildings

We want your delivery and installation to go as smoothly as possible. Please take a moment to review the information below before your installation.

Your Order & Delivery Process

Once you have placed your order with Phoenix Garden Buildings, you will receive a confirmation email detailing your purchase, together with a site risk assessment form.

This form must be reviewed, signed and returned before we can proceed with your order.

Once we have received the completed documentation, a member of our team will contact you to arrange a convenient delivery and installation date.

Please note that installations are typically scheduled approximately 2–3 weeks in advance.

If you have any questions about your order at any stage, our team will be happy to help:

Telephone: 01977 679300
Email: info@phoenixsheds.co.uk

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Delivery & Installation Requirements

To help us provide a safe and efficient installation, please ensure the following requirements are met before our team arrives.

Parking

Our delivery and installation team will need suitable parking as close as possible to the prepared foundation for the duration of the installation, which can take up to 4 hours.

Suitable parking is defined as approximately 30ft (10m) of accessible space.

Foundation Preparation

A suitable base must be prepared before installation.

The foundation must be:

Solid, flat, level and even
Adequately sized for the building
Provided with a minimum clearance of 12 inches (30cm) around all sides
Free from obstructions such as walls, fences or hedges

Access Requirements

There must be a clear and unobstructed route to the installation area.

This means:

There must be no height or width restrictions
There must be no tight corners that would prevent the safe movement of materials
Site Preparation

Customers are responsible for ensuring that:

All access routes are adequately protected
Interior and exterior floor surfaces are covered where necessary
Any fragile or valuable items are removed from access areas

Please note that our delivery team is required to wear appropriate safety clothing at all times, including protective footwear, which cannot be removed.

Neighbour Access

If access to your property requires us to pass through a neighbouring property, it is your responsibility to obtain permission and ensure that access is available on the day of installation.

Handling & Installation Limitations

For health and safety reasons:

We are unable to lift components over buildings, walls or fences exceeding 2ft in height
The maximum single section length is 10ft (3m)
Sections exceeding this size will be supplied in multiple parts
All split sections will be finished with a cover trim to ensure a neat appearance

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Zest Products - Shipping & Delivery Terms

We deliver to all UK mainland postcode areas, with the Scottish Highlands subject to a £20 delivery surcharge.

The majority of our products are delivered by DX.

Products are carefully packaged in heavy-duty recyclable polythene or heavy-duty cardboard. Parcels are banded and the ends are strapped to provide additional protection during transit.

Delivery Times

  • Orders are dispatched within 5–7 working days. This begins from the next working day after receipt of an order.
  • Items weighing less than 20kg are dispatched by TNT.
  • Multiple or larger products are sent palletised via the Pallex network.

If you are unable to accept your delivery, the carrier will attempt to obtain a signature from a neighbour or leave the delivery in a secure area if this is indicated on your order.

Please be aware that any delivery instructions must be included on the order, otherwise they cannot be guaranteed.

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Pallet Deliveries

Palletised orders have a lead time of 7–10 working days.
Please be advised that palletised goods cannot be shipped to the Scottish Highlands or Northern Ireland.
Other orders going to these regions may have longer delivery times and additional delivery charges.
All deliveries are kerbside only and must be signed for.

Zest Garden Products

All of our Garden Products are available with delivery only.

These products include:

All Arches
All Arbours
All Gazebos
All Dining Sets
All Picnic Tables
All Wooden Tables
All Wooden Benches
All Seats
All Wooden Swing Seat Sets
All Herb Planters
All Raised Bed Planters
All Cold Frames
All Log Stores
All Planter Boxes
All Exterior Wood Finish

As standard, we offer a 1–3 working day delivery service on all orders as detailed above.

All prices include UK mainland delivery and VAT.

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Thorndown Wood Paint - Shipping & Delivery Terms

Please note that deliveries are not made on Bank Holidays and weekends.

  1. Standard delivery terms are between 1 and 3 working days from date of order to UK mainland. Deliveries are not made on bank holidays and weekends. 
  2. You will receive an email notification informing you that your package is with the courier to be processed for delivery, along with a tracking number and details so that you can track your parcel.
  3. Smaller packages such as sample tins are sent via Royal Mail’s 48 hour tracked service. We selected the 48hr service as this is the most environmentally friendly option with the lowest carbon footprint. 
  4. We use reputable courier companies and Royal Mail to deliver our goods to try and ensure safe delivery. However, it must be remembered that damage and delays can be caused in transit and we do not take any responsibility for any additional costs incurred due to damages or delays.

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Protek - Shipping & Delivery Terms

Order Processing - Orders placed before 2:00 PM and in stock will be dispatched the same day via next-day courier service. In rare cases, prices may change after an order is placed—we will contact you immediately if this occurs.

All parcels are shipped by courier and carefully packaged to minimise damage during transit. A complete UK address including postcode and contact telephone number is required for all shipments.

Delivery

  • Orders placed after 2:00 PM on Fridays or during weekends will be dispatched on Monday
  • Deliveries are made Monday through Friday, between 8:00 AM and 6:00 PM
  • No deliveries are made on weekends, public holidays, or bank holidays
  • Specific delivery times cannot be guaranteed at the time of order

Unattended Delivery - Please note that unattended deliveries are left at your own risk.

Delivery Notifications - You will receive a notification with tracking details once your order has been dispatched.

Shipping Costs Shipping charges (which contribute to courier service and packaging materials) can be reviewed before completing your purchase. Additional charges and longer delivery times may apply for Scottish Highlands, Islands, and non-mainland UK addresses.